Who do I contact if I have questions regarding my gateway?

You can contact (800) 485-4808 or the gateway help desk. The gateway help desk number is provided in the initial welcome emails.

How do I batch out my terminal?

Different terminals and point-of-sale systems have different procedures. If you are not sure how to batch out your terminal, please check the instruction manual or contact the Help Desk at (800) 485-4808 and we’ll walk you through the process to be sure it is batched properly.

How do I change my business ownership?

Just send us your EIN number reflecting the new name! Once we can verify the change with the IRS, we’ll update your account.

I’m selling my business, but the new owner would like to continue your services. How do we make this change?

The new business owner would apply for merchant services under their name. Once this is approved, the business owner activates their new account and may begin processing under their MID. At this point, the existing MID would be closed.

How do I update my bank account information?

To update your banking information, request a Bank Account Update form. When the form is completed, fax it back to us at (800) 485-4808, along with a copy of a voided check or bank letter. During this process, please do not close your prior bank account.